Terms of Business

Terms of Business

1. Privacy Policy – CREDIT CARD SECURITY
All online purchases you make from our store are secure. Our site uses 128-bit Secure Socket Layers (SSL) which we believe is the strongest commercially available level of encryption. All credit card information is transmitted directly in encrypted format to the payment processor. We retain none of this. This ensures that your transactions are secure and your information cannot be intercepted by anyone. We do not store credit card details nor do we share customer details with any 3rd parties.

2. Delivery Policy
Delivery to private customers is made within Central London only. Delivery timeframe is 2-3 days for items in UK stock, 7-10 days for items out of stock at time of order. All parcels ae dispatched by tracked courier requiring a signature. Large orders are delivered on a pallet.

3. Refund / Cancelation Policy
a) If you are a consumer (non-business) buyer and you placed your order without ever having direct personal contact with us, and your order does not include any special option/personalised items, the Consumer Protection (Distance Selling) Regulations 2000 give you a right to cancel this contract up to the end of the 14th working day after the day of delivery.
b) To exercise the right to cancel you must inform us in writing within that time limit. We will then arrange with you to for the return of the item. In the meantime you must take reasonable care of the item and not use it. The item must be in stock re-saleable condition in the original packaging. We will refund the money you have paid after deducting the cost of original delivery and of collection and return to our warehouse. If we refuse the item we will return it to you at your cost.
c) Otherwise, we reserve all our rights in law in respect of buyers who cancel or repudiate their contract including our right to retain a deposit.